Junior It Support Technician

Your: Formal Education: Relevant degree or diploma Microsoft 365 Fundamentals (MS900) Microsoft Azure Fundamentals (AZ900) ITIL V3/4 Experience: Minimum of 2 years experience in a support role Experience working in Microsoft 365 Environment Experience working in Microsoft Azure Environment Critical Competencies Strong customer service acumen Strong technical knowledge (Microsoft 365, networking, server maintenance) will enable you to do the following duties: Support Provide desktop and end user support to all Efficient users. Implement instructions or requests in line with company procedures Support implementation of projects in line with company procedures Continuously update information in the assigned ticketing system Create and continuously update site documentation Fault tracking and reporting Regular feedback to internal stakeholders and line manager Educate employees regarding IT matters and Group policies, processes and standards Processes Facilitate support function in line with support and ticketing process Implement support in line with agreed service levels Educate employees about and enforce support and ticketing process Effectively communicate during the fault resolution process Technology Identify any shortcomings and opportunities to improve infrastructure Identify and communicate any recurring problems Monitor technological infrastructure (networks and computer systems) Full working knowledge of Microsoft 365.