Core OutputsKey Performance AreasCompilation of advanced reportsAnalysis and interpretation of information from management systems to identify areas of possible improvement and riskPlan and perform special investigations based on customer requirementsTechnical training and support of customers on management systems and/or areas of specializationProvide consultation on the use of "Information about IT" to improve or optimize IT environmentsMonitoring and configuration of business impact and other composite relationshipsAdvanced identification, analysis and resolution of technical problemsIndependent completion of tasks, presentation of reports and making recommendations to clientsInfo of management systems analysed, interpreted to identify areas of possible improvement or riskTestingRelease note of all changes, new functions and bugs compiledRequest ticket updated according to statusAll relevant code for specific patch/release/hot fix in respective directoriesSystem tested holisticallyImplement patch/release/hot fix to client according to maintenance slotAuditsAudits planned and performed based on customer requirementsFeedback on findings provided to clientData of findings analysed and interpretedData presented to clientSpecial InvestigationsSpecial investigations planned and performed based on customer requirementsFeedback on findings provided to clientData of findings analysed and interpretedPossible solutions proposedOperationsAll requests logged and assigned via RT acted on and updatedConstant monitoring of client infrastructure ensuredSystem administration tasks performedDatabase of monitored objects maintainedHealth check alerts actionedEnsure project is delivered as per SLAEncourage all participants to take an active role in the projectEnsure participants have a clear understanding of what they need to complete and whenMonitor progress and manage risks to and recovery of any schedule slippagesPoint of contact for members wishing to join and participate in the projectOrganize any necessary meetings to progress team work (weekly, daily, or ad-hoc as appropriate)Project pre-migration sheet (custom)Project pre-migration data capturingProject Migration audit (following day according to checklists)Project Checklist deliveryProject Post-Migration data capturing and reportingClient & co-ordinating company liaison on email/group.Troubleshooting if requiredA knowledge of how the project works, who to escalate to etc.Project Executive overview reportMonthly network health report for the data centreDaily change meeting (8AM) - updates on sites planned/completed/postponed/decommissioned/cancelledClient alignment meetingsStandby support for project coordinationPossible overtime as migrations happen in the evening, and there are daily deliverablesUnderstanding top talkers /voice classes and the reporting thereofTruView auditing and configuration for Project sitesSintelligent migration processesNetscout migration processesHow- to documentation creationEssential RequirementsGrade 12 (NSC)Previous experience 1-2 years as a network operatorRelevant IT degree or National DiplomaPrevious experience 1-2 years in Windows Server or Linux (Ubuntu/Redhat) operating systemsPrevious experience 1-2 years in Network IP Addressing and SubnettingPrevious client facing experience needed.Behavioural CompetenciesHigh degree of aptitude in the IT environmentPassion for technologyEntrepreneurial initiative (self-starter)Excellent client relationship building skillsStrong customer service orientationAttention to detailGood analytical, problem solving and report writing skillsPresentation & communication skillsStrong team orientationDesired SkillsRelevant IT DegreeNetwork OperatorWindowsLinuxLPICSubnettingNetworkingA+IP AddressingDesired Work Experience2 to 5 years IT Networking1 to 2 years Other Architecture & EngineeringDesired Qualification LevelDiplomaIntroductionAbout The Employer:Sintrex is passionate about the innovative pursuit of excellence in providing end-to-end IT management and consultative IT services that create reliable robust and user friendly solutions. Through a culture of excellence, partnership and fun, Sintrex attracts and empowers staff with an inspirational work experience, world class software and globally renowned suppliers and partners to deliver services and solutions to their clients, helping to secure and enhance their IT reputions.The successful candidate will be part of a team in a highly pressured environment. We encourage our team members to take ownership of their responsibilities.Candidates who do not thrive under pressure and who are not inherently dedicated to being the best they can be through a self-learning attitude do not enjoy our environment.
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