Responsibilities: Conduct initial manuscript quality and permission checks.Implement checks (e.g., checklists, plagiarism etc.) on various process points and documents to evaluate the standard of work/task. Take corrective action if the manuscript deviates from the standard required.Apply standard procedures to manuscripts allocated to enhance customer experience (e.g., routine email updates, updating user profiles).Transmit actions, tasks, or decisions from the Editor-in-Chief/Commissioning Editor/Section Editor/Guest Editors onto the workflow management system.Monitor timeliness of work/task against average desired timelines and take corrective action to resolve delays.Transfer (e.g., masking), apply versioning and sound record-keeping on electronic documents at various process points.Liaising with authors, editors and reviewers and providing support with publishing-related queries on using and navigating the workflow management system, as well as managing the online submission system and inbox.Requirements:A relevant undergraduate degree, e.g., bachelor's degree in English and LinguisticsCustomer Service experienceStrong communication skills - both written and verbalExcellent English (read, write, understand, and speak) language skills are a requirementGood language skills in any of the following official South African languages would be advantageous: Afrikaans, isiZulu, isiXhosa, Sesotho, Sepedi, Setswana (understand and read)Excellent MS Office skills (especially in MS Word, Excel, and Outlook)Highly organised and self-motivated, with strong time-management and project management skillsAble to work well under pressure in an open-plan environmentAble to work independently and as part of a teamSalary: R Job Reference #: 1107523