Junior Duty Manager

Duties include:
Guest Relations

Welcome and acknowledge guests in a friendly and professional manner
Engage with guests regarding their stay, property services, and area attractions/offerings.
Ensure that the standards of service excellence and guest satisfaction are met and maintained.
Effective communication, problem-solving, decision making and conflict management
Ensure that every guest complaint is handled and solved to the satisfaction of the guest

Concierge

Have good knowledge of Cape Town and surrounding areas
Be able to recommend tours, activities and restaurants

Check-in/Check-out

Organize and coordinate check-in/pre-registration procedures.
Process all guest check-ins by confirming reservations in computer system (Semper).
Process all check-outs.
Resolve any late or disputed charges and settling account.

Reservations

Process all reservation requests, changes, and cancellations.
Answer guest emails promptly and professionally.
Use sales techniques when assisting guests in making reservations.
Verify availability of room type, rate, and occupancy before confirming any reservations.

Reporting

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

Teamwork

Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees.
Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.

Management

Manage and lead a team of housekeepers and maintenance staff
Responsible for managing daily hotel operations

Required Experience & Qualifications

Minimum 1-2 years' experience working in the service or/and hospitality industry
Successful candidates will undergo extensive training, specifically related to the hotel industry with the opportunity for further growth.
Systems – Property Management System, Internet, MS Word/Office, Microsoft excel and Outlook.
Ability to work within a pressurized environment
Quality and customer service driven


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