Junior Duty Manager - Camps Bay

Job Responsibilities:Welcome and acknowledge guests in a friendly and professional manner.Engage with guests regarding their stay, property services, and area attractions/offerings.Ensure that the standards of service excellence and guest satisfaction are met and maintained.Effective communication, problem-solving, decision making, and conflict management.Ensure that every guest complaint is handled and solved to the satisfaction of the guest.Have good knowledge of Cape Town and surrounding areas.Be able to recommend tours, activities, and restaurants.Check-in/Check-out:Organize and coordinate check-in/pre-registration procedures.Process all guest check-ins by confirming reservations in computer system (Semper).Process all check-outs.Resolve any late or disputed charges and settling account.Reservations:Process all reservation requests, changes, and cancellations.Answer guest emails promptly and professionally.Use sales techniques when assisting guests in making reservations.Verify availability of room type, rate, and occupancy before confirming any reservations.Reporting:Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.Teamwork:Support all co-workers and treat them with dignity and respect.Develop and maintain positive and productive working relationships with other employees.Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.Management:Manage and lead a team of housekeepers and maintenance staff.Responsible for managing daily hotel operations.Required Experience & Qualifications:Minimum 1-2 years' experience working in the service or hospitality industry.Successful candidates will undergo extensive training, specifically related to the hotel industry with the opportunity for further growth.Systems – Property Management System, Internet, MS Word/Office, Microsoft Excel, and Outlook.Ability to work within a pressurized environment.
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