Customer Relationship/ExpectationsDemonstrates good understanding of business requirements and be able to deliver on those requirements accurately and of good quality.Maintain a positive and professional relationship when working with external clients.Demonstrate good and regular communication with both our internal and external customers.Ensure timeframe estimates are accurate and communicated with business and delivered upon.Ensure deadlines set by business are met.Development RequirementsDevelop/Maintain processes to be used internally by business.Develop/Maintain integration solutions with external client systems.Develop/Maintain reports to monitor collections actions and portfolio performance.Good and accurate communication with business throughout the development and testing cycle.Take accountability for your area/work by ensuring regular and controlled monitoring of the respective environment and quick resolution of critical issues.RCA's done on critical process failures to ensure no/limited recurring issues.Develop Technical competence in:SQL coding to extract, analyze and manipulate data.SSIS to be able to extract, transform and load information.SSRS for the development of reports.SSAS for the development of cubes.Any other Microsoft Software deemed necessary for reporting.Documentation of processes and operational procedures.Governance and ComplianceCompliance with all policies and procedures, improvement to policies or implementation and monitoring them.Policies listed such as:SQL and SSIS best practices.Database access policies.Deployment requirements.Development lifecycle policies.Interpersonal Relationships and Individual DevelopmentAbility to understand people's differences and similarities and using that understanding to communicate/work effectively with them.Show tolerance and patience when dealing with demanding clients.Ability to work under pressure.To perform any other functions over and above the ones listed as requested by Management.
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