Our client based in Pretoria is looking to appoint a Junior Data Analyst.Duties and ResponsibilitiesReportingCompile all performance reporting on a daily, weekly, monthly, quarterly, and annual basis, including the monthly Service Management Framework (SMF).Ensure set deadlines meet all client-defined reporting requirements.Ensure the content of the reporting meets user business requirements.Meet reporting and data management requirements.Quality assure reports for correctness before distribution to all defined users.Act as gatekeeper for ad hoc report requirements (Ad hoc data analysis to support initiatives).Serve as the expert point of contact for guidance using iLearn2.0 (SumTotal) data (SumTotal Specialist).Lead the automation of reporting across Technical and Non-Technical operations.Integrate and standardize Technical and Non-Technical Reporting where appropriate.Report to NSO on a monthly or quarterly basis on Staff Turnover and Certification Status.Analyze data to assist with Learning Demand Plan.Assist with forecasting Certification targets as required.Maintain all certification reports on iLearn2.0 (SumTotal).iLearn Administration & SupportProvide onsite and remote training.Assist delivery team with iLearn problems/queries.Setup New User registrations and terminations.Assist with all related queries on iLearn2.0 (SumTotal).Clear error logs daily following overnight synchronization between iLearn2.0 (SumTotal) and SAP.Manage/monitor the Distribution lists.Register new Dealerships and Job Titles on SAP and SumTotal as and when required.Ensure data on iLearn2.0 (SumTotal) and SAP are correct and aligned.Assist training coordinators with queries relating to processes on iLearn2.0 (SumTotal).BillingCapture monthly billing of the Assessment Centre psychometric assessments.Assist Support Services Lead in checking that training registers are closed before month-end so dealers can be billed.Customer Relationship ManagementBuild and maintain professional and effective relationships with related parties.Promote a positive working relationship with internal and external customers and service providers.Reporting and Steering Committee ManagementDesign and/or source appropriate management information reports for Dealerships.Prepare and present relevant information to stakeholders as per defined forums.Encourage the use of management information reports in dealerships to support training functions.Attend meetings when required.Communicate with the Training Coordination team.Process ManagementEnsure updates of all reported related processes and alignment to internal Quality Management System.Implement a continuous improvement approach to support the ongoing improvement of business operations excellence, specifically with regard to process efficiency.Qualifications and Relevant Experience:Experience in working with the following systems:SumTotalSAPSQLPowerBICore SkillsOrganisation and planning skillsCoaching skillsReporting skillsAttention to detailAnalytic skillsProject management skillsRelationship buildingComfortable working with people at all levels of the organization, as well as with suppliers, vendors, and customersCore Work Related ExperienceLMS Administration/Learning Technology Field ExperienceLMS ImplementationMinimum 2 years' experience in an LMS support roleProject ManagementPowerBI
#J-18808-Ljbffr