Our client based in Pretoria is looking to appoint a Junior Data Analysis.Duties and ResponsibilitiesReporting Compile all performance reporting on a daily, weekly, monthly, quarterly, and annual basis, including the monthly Service Management Framework (SMF)Ensure set deadlines meet all client-defined reporting requirementsEnsure the content of the reporting meets user business requirementsMeet reporting and data management requirementsQuality assure reports for correctness before distribution to all defined usersAct as gatekeeper for ad hoc report requirements (Ad hoc data analysis to support initiatives)Serve as the expert point of contact for guidance using iLearn2.0 (SumTotal) data (SumTotal Specialist)Lead the automation of reporting across Technical and Non-Technical operationsIntegrates and standardize Technical and Non-Technical Reporting where appropriateReports to NSO on a monthly or quarterly basis on Staff Turnover and Certification StatusAnalytics of data to assist with Learning Demand PlanAssist with forecasting Certification targets as requiredMaintain all certification reports on iLearn2.0(SumTotal)iLearn Administration & SupportProvide onsite and remote trainingAssist delivery team with iLearn problems/queriesSetup New User registrations and terminationsAssist with all related queries on iLearn2.0 (SumTotal) Clear error logs daily following overnight synchronization between iLearn2.0 (SumTotal) and SAPManage /monitor the Distribution listsRegister new Dealerships and Job Titles on SAP and SumTotal as and when requiredEnsure data on iLearn2.0 (SumTotal) and SAP are correct and alignedAssist training coordinators with queries relating to processes on iLearn2.0 (SumTotal)BillingCapture monthly billing of the Assessment Centre psychometric assessmentsAssist Support Services Lead in checking that training registers are closed before month-end so dealers can be billed.Customer Relationship ManagementBuild and maintain professional and effective relationships with related parties.Promote a positive working relationship with internal and external customers and service providers.Reporting and Steering Committee ManagementDesign and/or source appropriate management information reports for Dealerships.Prepare and present relevant information to stakeholders as per defined forums.Encourage the use of management information reports in dealerships to support training functions.Attend meetings when required.
Communication thereof to the Training Coordination team.Process ManagementEnsure updates of all reported related processes and alignment to internal Quality Management System.Continuous improvement approach implemented to support the ongoing improvement of business operations excellence, specifically with regard to process efficiency.Qualifications and Relevant Experience: Experience in working with the following systems: SumTotalSAPSQLPowerBICore Skills Organisation and planning skillsCoaching skillsReporting skillsAttention to detailAnalytic skillsProject management skillsRelationship buildingComfortable working with people at all levels of the organization, as well as with suppliers, vendors and customersCore Work Related ExperienceLMS Administration/Learning Technology Field ExperienceLMS ImplementationMinimum 2 years' experience in an LMS support roleProject ManagementPowerBI