JOB TITLE
Junior Credit Controller
NAME OF THE COMPANY
Block Management Solutions (PTY) Ltd
LOCATION
Stellenbosch office and Remote working.
JOB PURPOSE:
You will be responsible for managing your own small portfolio of accounts to recover all outstanding funds owed by leaseholders, as well as performing all related duties to achieve this. A junior will also assist a senior credit controller as needed.
KEY AREAS OF RESPONSIBILITY:
Learn the collection process and how to manage own portfolio.
Looking after the administrative duties for your own portfolio of accounts.
Answering general requests from Clients via phone calls and emails for own portfolio and for your senior.
Escalating issues to the Property Managers as needed.
Agreeing to set up monthly payment plans with Clients for own portfolio and for your senior as requested.
Escalating payment plans that are not being followed correctly with your senior.
Maintaining up-to-date information on Blocks Online.
Discussing and receiving advice from your senior to add admin charges to the accounts.
Requesting approval from the Team leader on which accounts need to be passed to the solicitors and request from the PM to get the approval from Directors.
Calling Leaseholders who need to be passed to solicitors.
Discussing your portfolio and the arrears with your senior on a monthly basis.
SKILLS AND QUALIFICATIONS:
Proven work experience as a Credit Control Administrator in a fast-paced environment.
Ability to work to strict deadlines and be organised.
Willingness to learn about the credit control collection process and apply those skills in day-to-day duties.
PERSON SPECIFICATION:
Have a positive attitude towards work.
Be a team player.
Have a strong attention to detail.
Be able to work with minimum supervision and request assistance as needed within a productive timeframe.
Have the ability to follow instructions.
Have excellent communication skills (Verbal and Written including drafting correspondence and documents).
Be computer literate (Demonstrable experience and ability to use ICT packages i.e., Microsoft Word and Excel). Ensure you have good internet connection.
Understand and commit to good customer care.
Be pragmatic, creative and an effective problem-solver, with emphasis on fast and practical solutions.
Be committed to equality, diversity, and mutual respect, accepting differences and treating everyone fairly.
BENEFITS:
Working hours: 09:00 to 18:00 SAST, Monday – Friday
Salary: R16 000pm DOE
Leave: 15 days holiday (plus public holidays).
Contract: Permanent
Note: This role requires occasional office visits, so candidates should be based in or near Cape Town. Reliable internet access during working hours and periods of extended load shedding is essential.
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