Junior Core Technician Educational Qualifications and Requirements: A high school Certificate or equivalent is required. Mikrotik Certification A+ (Advantageous) M+ (Advantageous) Valid Driver's License (A must) Duties Attending to priority client's connections and queries. Mikrotik* Installing equipment for wifi connectivity. Conducting site surveys. Doing projections. Doing repairs and related services. Providing support through the designated support channels to our clients. Assist clients telephonically and on site. Providing support to senior and junior staff members as and when required. Providing general assistance to all the departments as and when needed. Collecting cash from clients and submitting it to the office for processing as and when needed. Complying with regulations as set out in this employment contract well as the annexures. Upholding the good spirit and purport of the company by always conducting yourself in a manner which is in-line with the core principles and values of the company. Soft Skills: Teamwork and collaboration skills to work with other IT professionals and departments. Adaptability to stay updated with evolving technology and software. Professionalism and a strong work ethic. Customer-Focused Attitude: Support Desk Educational Qualifications and Requirements: A high school Certificate or equivalent is required. CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Desktop Support Technician (MCDST), and others Technical Skills Valid Driver's License (A must) Proficiency in troubleshooting and resolving hardware and software issues. Familiarity with operating systems like Windows, macOS, Andriod & Mikrotik. Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and basic network troubleshooting. Mikrotik experience. Email issues POP and IMAP. VoIP setup and troubleshooting. Understanding of hardware components and peripherals, such as desktops, laptops, printers, and mobile devices. Experience with remote desktop support tools and software. Customer Service Skills: Strong interpersonal and communication skills, both written and verbal. Patience and empathy when dealing with end-users who may have varying levels of technical expertise. Active listening skills to understand and diagnose user issues effectively. Ability to provide clear and concise instructions to end-users. Problem-Solving Skills: Analytical thinking and problem-solving abilities to diagnose and resolve technical issues.
The capability to adapt and find solutions quickly in a fast-paced environment.
Knowledge of common troubleshooting methodologies and techniques.
Organizational Skills: Efficient time management to prioritize and handle multiple support requests simultaneously.
Proper documentation of support requests, solutions, and relevant information for future reference
Soft Skills: Teamwork and collaboration skills to work with other IT professionals and departments. Adaptability to stay updated with evolving technology and software. Professionalism and a strong work ethic. Customer-Focused Attitude: A commitment to providing excellent customer service and ensuring end-users' satisfaction.
Physical Requirements:
The ability to lift and move computer equipment and peripherals when necessary.
Knowledge of Company Policies:
Understanding and adherence to the organization's IT policies and security protocols.
Security Awareness: Awareness of cyber security best practices to help end-users avoid common security threats and risks.
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.
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