Company DescriptionSGS is the world's leading inspection, verification, testing and certification company.
SGS is recognized as the global benchmark for quality and integrity.
With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.Job DescriptionMAIN PURPOSE OF THE JOBMaintain quality, efficiency and confidentiality of serviceLiaise with Senior AdministratorContinuously upgrade the quality of services offeredEstablish, direct and review the system of application, recording, certification, filing, sample storage and field auditingCommunicate with other branches/divisions and the laboratory to achieve required turnaround time for all submitted samplesCompile spreadsheets of results, updating daily and reporting to clientsAssist Commercial and Senior Commercial AdministratorLiaise with the ClientsCarry out or supervise submittal of samples with sample submission formEnsure compliance with all the requirements of the inspection orderKeep direct superior informed regarding progress and/or non-conformanceLiaise with local clients regarding pertinent details and information related to the operationsAssist in continuously upgrading the quality of services offered, in support of "Customer Services" policy and minimize client complaints and claimsCheck the inspector's claim forms in context with work executedGeneral office dutiesAdhere to all quality and safety requirements of the SGS management systemPerform any other reasonable tasks as assigned by direct line manager.SPECIFIC AUTHORITIESCease the use of any equipment that may be deemed to constitute a safety hazard or enter hazardous environment without the necessary knowledge and protection and report the situation to higher authority to action.Cease work that may affect the quality (integrity) of services and report the situation to higher authority to take action.Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.QualificationsEducationMinimum Grade 12 (Matric)Computer Literacy in Word and Excel, Microsoft OutlookExperienceMinimum of 1-2 years of trade-related experience or similarLanguages: Proficiency in English (Read, Speak, Write)Typing SkillsIf the incumbent is new in the industry, background and qualifications shall be a criteriaCompetenciesGood interpersonal skillsAbility to problem-solveCalculation capability – To ensure accurate scoring of clients' results
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