Our client is looking for a vibrant, passionate and dedicated Junior Administrator / Service Controller.
Candidates that meet the following minimum requirements are invited to apply.Minimum requirements:Excellent and helpful telephone manner and great communication skillsNumeracy and accuracy with data input is essentialComputer literateWilling to go the extra mile, every timePresentable, well-spoken and articulateAble to work under pressure, plan and organizeAdministrative skillsOwn reliable transportDuties will include:Accurately logging of service calls (Praxedo and SAP) and ensure they are assigned to the correct Service TechnicianProject manage and schedule Technicians for equipment installations together with the sales team based on completed service requirements, payment/orders, stock availability and customer communicationBecome competent at quoting customers, checking spares availability and pricing to complete customer ordersInvoice service technician's job cards on SAP on completionClosing off job cards (Praxedo) with resolutions once the job is completedSource, investigate and provide service history on equipment for customer queriesBe willing and able to assist with controlling Technician's spares stock (issues, returns, variances and stock counts)Identify and process warranty and guarantee claim service calls and invoicesAnswer customer and field-based queries, including account queries by telephone and emailProviding holiday and sickness cover for other office staffCarry out such administration tasks as may be requiredCompiling a job card register of completed jobs for reconciliation purposesTracking spares orders relating to jobs with the spares departmentFiling of documents relating to the Service DepartmentRelieve switchboard when necessary and direct messages to correct departmentsAssist technicians with purchase of local sparesAssist technicians with internal ordering of spares and internal transfersAssist with scheduling of TechniciansAssist with invoicing on SAP when necessaryGeneral relief of administration overflow where necessaryAssist with annual stock countReport directly to the Sales Administrator and Branch ManagerWorking hours:Monday to Friday: 8H00 - 16H30Benefits include:50% contribution to Discovery medical aidDiscretionary 13th cheque based on performancePension: company contribution 4% and 2% contribution by the employeeOvertime may be required for quarterly stock counts and when deadlines have to be met Life Cover: 2 year annual salary benefit - paid in full by the companyIMPORTANT:Applications close 20 October 2024Only applications submitted via the Ditto Jobs platform will be consideredOnly candidates who meet all our client's minimum requirements will be contacted
