Business unit, Department, Reporting Business Unit CPS Department SM – Service Excellence & Quality Reports to Manager: Operations Grade OP2 Core Description Support the administration of the End-to-End IT Asset life-cycle management of customers.
Key Deliverables / Primary Functions Continuous updates to the status of the Hardware Assets as changes are affected Assist with the population & maintenance of the Hardware database Assist in internal Hardware Database verification exercises and action on exceptions Assist in audit exercises to confirm asset database accuracy Deliver against the Customer Specific Asset Management Processes and Procedures Manage the in-scope Hardware assets in the customer environment Manage IT Asset Calls logged requiring updates of the Hardware Asset Register Action on Exception reporting and ensure corrective updates to the Hardware Asset database Provide daily/weekly/monthly reports as defined to the ITAM manager Action on escalations and provide prompt feedback Ensure data accuracy and integrity within the Asset database Perform specific IMACDE activities ensuring data accuracy and integrity Action on calls assigned and update the ITSM system Attend to escalations and ensure all calls assigned are attended to Perform data quality updates to ensure data integrity Manage customer expectations through continuous feedback on the call status Perform Periodic Stores audits and identify/correct any discrepancies Assist in the implementation of the Customer specific Continual Improvement Plan as agreed to Core Functional Skills & Capabilities Following instructions & procedures Reporting Teamwork Core Behavioural Competencies Analysing Culture Match Delivering Results & Meeting customer expectations Following instructions & procedures Job Match Planning & Organising Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience 2 years' experience in ITAM Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements / Employment Condition Workplace / Physical Requirements Hybrid Remote Worker Billable