Jr 14360 - Reservationist

Employer Description Lovely 5 star lodge situated in Sabi Sands Job Description Logging and responding to enquiries by phone and e-mail, making reservations in accordance with agreed turnaround guidelines. Providing accurate and relevant information about room options, availability, packages and specials. Checking availability of accommodation or flights on the guests desired travel dates. Ensure reservations are handled in accordance with company minimum standards for turnaround/confirmation and follow up. Following up on provisional reservations. Updating and maintaining our client database. Issuing invoices, processing payments and sending confirmation details to guests. Sorting out any issues that may arise with reservations. Providing support to guests who may need to amend or cancel a reservation. Collaborating with lodge operations to resolve booking issues, such as cancellations, delays, or overbookings. Ensuring all guests requests such as booking excursions, treatments etc. are actioned and accurately detailed on HMS. Booking Federal Air flights and road transfers for guests as required. Creating and updating guest profiles for identified VIP & repeat clients. Ensuring guest satisfaction by addressing guest concerns, feedback, and special requests. Maintaining a good rapport with guests. Qualifications Hotel Management Diploma an advantage. Skills Excellent communication skills, both written and verbal. Excellent command of the English language. Minimum 3 years experience in similar appointment with specific reservations. experience in lodges. Excellent interpersonal skills. Excellent computer skills. Excellent financial awareness. Benefits Accommodation, meal allowance. Medical aid. Provident fund.