Position Summary:•Drive business through Education, On-counter coaching, Outside Events, On-counter Activities in retail outlets and build brand equity.
•Plan and Coordinate events to ensure increased sales, brand awareness and productivity within the Brand, while maintaining Brand Image.
•Achieve the sales objectives through own effective performance, through exceptional customer service and through the effective management, development and motivation of the team.
•Meet and exceed service and sales goals established by Jo Malone by coaching the Stylists on how to achieve goals by building long-term customer relationships.
Key Roles & Responsibilities:•Daily, weekly and monthly monitor business and analyse results to recognise areas of opportunity and growth to build and impact on overall business.
•Ensure that the Consultation Standards and Jo Malone Service Vision are adhered to at all times.
•Execute events according to the events guidelines.
•Ensure customers are treated professionally at all times/Service excellence.
•Recruit new customers to the Jo Malone brand.
•Ensure all action plans are in order for all promotions, launches and special events to 'drive sales'.
•Personally demonstrate excellent selling skills, acting as a role model for team members.
•Conduct weekly team meetings to communicate to the team aspects of product knowledge, marketing, account and brand goals and other useful, motivational information.
•Look for ways to increase sales potential and service standards via events and focus both in store and outside.
•Monitor competitor products, activity and results and discuss with the Sales Manager ways to take on the competition and build the business.
•Communicate regularly and effectively with the Sales Manager, keeping him/her informed of activities and working together to resolve difficulties.
•Work with the Sales Manager to plan and implement Events pertaining to:
New Product launchesCore business activitiesPromotional businessBuilding customer loyalty•Consistently maintain immaculate standards of grooming and excellent merchandising at all times.
•Consistently maintain housekeeping and the use of Jo Malone hygiene at all times.
•Ensure CRM is kept up to date at all times, conduct training when required.
•Ensure all clients are informed timeously of promotions and special events.
•Ensure the Boutique is merchandised to comply with the Jo Malone image and standards and marketing focus at all times.
•Ensure the Jo Malone philosophy is communicated to customers.
•Ensure that all tools and staff necessary for the execution of events are sourced and available timeously.
•Ensure that equipment for special events are stocked at all times according to Checklist and that a high standard on hygiene is maintained.
•Conduct regular communication sessions with the team to keep them informed of targets, initiatives and activities that impact on their ability to perform their jobs to the best standard.
•Ensure that all HR documentation is completed on a timely and accurate basis.
•Complete all paperwork accurately and submit in accordance with deadlines.
•Ensure Merchandising guidelines and standards are followed.
•Ensure the team receive education, coaching and guidance to learn all aspects of running the account, have the correct product knowledge and can complete all tasks required.
•Conduct quarterly assessments and bi-annual performance reviews in line with Company policy.
•Leads by example and demonstrates a mentoring style of management, whilst exceeding company standards.
Qualifications Requirements: •Cosmetic experience preferred.
•1-2 years key holder responsibility in a supervisory role in a service oriented environment.
•Ability to work in a fast paced environment.
•Computer literate – MS Office.
•Managerial experience.
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-KZN-Durban
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 2411558
#J-18808-Ljbffr
