Jhb_Discovery_Connect_Service_Consultant

Select how often (in days) to receive an alert:JHB_Discovery_Connect_Service_ConsultantBusiness Unit: Discovery ConnectFunction: Call Center / Contact CenterDate: 14 Oct 2024Job DescriptionAssisting clients with queries and servicing requests of all Discovery products, within the required SLA.Answering inbound calls timeously and making required outbound calls.Managing all queries through to resolution.Co-ordination of own administration.Identifying sales opportunities.Maintaining accurate details and statistics of all queries.Providing product information to all Discovery clients in line with standards and protocols.Ownership and accountability of all telephonic and written queries.Processing service changes/admin online and over billing periods.Ensuring resolution to first-time queries.Personal attributes and skills• Excellent numeric and verbal ability.• Exceptional communication skills – predominantly listening skills i.e. identifying the problem.• Assertiveness, combined with patience and tolerance.• Pro-active problem solver, showing initiative.• Good time management skills.• Attention to detail.• Sales and servicing experience.Qualification & Experience• At least 2-3 years' experience in a servicing or sales environment in an outbound or inbound environment.• Excellent communication skills.• FAIS accreditation – NQF 4 or 5 FAIS credits (Required).• Regulatory exams (Minimum Requirement).• Good Excel and Word skills.EMPLOYMENT EQUITYThe Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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