Itx Assistance Support

Job Description This is a remote position.
Project Overview Our client is facing critical performance challenges with their ITX system following an upgrade to the Mainframe, which now has "Capacity on Demand" enabled.
This upgrade has resulted in significant transaction slowdowns, causing major operational challenges.
We are seeking a Senior ITX Assistance Support Professional to address performance tuning and multithreading issues and provide expert solutions.
Key Responsibilities Analyse and resolve performance tuning and multi threading issues in the ITX system.
Collaborate remotely with the client to understand the system architecture and issues.
Develop and implement solutions to restore and improve transaction speeds.
Provide documentation and knowledge transfer to the client team as needed.
Requirements Qualifications and Experience Extensive experience in ITX systems, including performance tuning and multi-threading.
Proven track record of resolving complex ITX issues.
Strong problem-solving skills and ability to work independently.
Excellent communication skills for remote collaboration.
Prior experience working with large-scale ITX systems in enterprise environments is a plus.
Requirements Bachelor's degree in Business, IT, or related field (Master's degree is a plus).
Proven experience in services engagement support at a master level.
Exceptional client-facing and communication skills.
Advanced technical knowledge related to services offerings.
Project management skills and strategic thinking.
Quality assurance and process improvement experience.
Leadership and mentoring skills.