Planet Fitness has an aggressive digitization journey and to unlock the 50+ annual projects a Project Management Office (PMO) within the Digital Transformation and IT Team is needed.
The PMO Lead will be responsible for executing the Digital and IT Projects by continuing with the methodologies, best practice and models already established.
The role will align stakeholders and ensure business reporting of projects.
In addition, this role will look after ITSM and partner closely with the IT Ops outsourced partner.
KPI 1.PMO Operations, Governance and Running (10%) Run the Digital and IT PMO within Planet FitnessCraft, distribute and share PMO templates, models and strategiesMaintain a Project Library of trackers, updates and documentationBring to life best practice philosophies like PMBOK, Agile and tailored project models for Planet FitnessContinuously improve the PMO2.Project Management of Digital and IT Projects (20%) Execute planning of projectsCraft project plans for all projectsSetup project stand-ups and track project progressEnsure all pillars (initiation, planning, execution, monitoring and closure) of the project lifecycle and executed3.Network and Infrastructure Management (30%) Partner with Planet Fitnesss IT Outsourced partner to drive ITSMLead and manage IT projectsGet involved technically in network, Active Directory and network security initiatives and day-to-dayManage and approve Azure Server fixes, updates and upgrades4.IT Service Management(40%) Track, monitor and manage IT TicketsDrive ticket closure rates in line with SLAManage outsourced IT partner and ticket resolutionsCo-create solutions for IT incidents and problemsManage outsourced IT partners SLAsMinimum Requirements Minimum 5 years experience in a PMO and/or Project Manager role in ITNetwork, Network Security and Azure management experienceProject Management and network certificationsIT and/or Technology experienceDegree or Diploma in ITGrade 12Please note that if you are a Planet Fitness staff member, kindly follow the internal Recruitment process