Italian Speaking Customer Service Agents Remote

Details of the offer

Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.

Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.

Requirements:


• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:


• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:


• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:


• Market related, based o...Job Reference #: 202438


Nominal Salary: To be agreed

Source: Gumtree_Co

Job Function:

Requirements

Customer Experience Leader

If you have experience in delivering operational and commercial performance metrics across the business and successfully run the management of Team Managers ...


- KwaZulu-Natal

Published 15 days ago

Senior Customer Care Specialist

Requisition ID: 55975Position Type: FT PermanentWorkplace Arrangement: #LI-OnsiteAbout KerryKerry is the world's leading taste and nutrition company for the ...


Kerry - KwaZulu-Natal

Published 13 days ago

Customer Support Representative

About Us: We are a dynamic and rapidly growing brand committed to providing exceptional service to our customers. Join our team as a Customer Support Represe...


Gnm Salon Apparel - KwaZulu-Natal

Published 13 days ago

Internal- Installation Technician – Pietermaritzburg

MAIN OBJECTIVEInstallations Team Leaders are accountable and responsible for all the installation teams' daily activities. This includes time management, ass...


Britelinkmct - KwaZulu-Natal

Published 13 days ago

Built at: 2024-12-24T16:45:28.277Z