It Technical Supporter Cape Town

Job PurposeThe main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. This is a 1st line support role.Key ResponsibilitiesProcess client requests and resolve incidents swiftlyEnsure hardware, desktop, network, app and connectivity functionalityCollaborate with third party service providers to resolve technical issuesFunctional network and infrastructure knowledgeNetwork and infrastructure maintenanceTicket closure resolved timeouslyOptimal BSC performanceClient satisfactionTechnical SkillsTechnical and product knowledge; hardware and softwareTechnical skills such as Office 365, servicing certificates, and knowledge of third party service provider productsNetwork connection and functionality knowledgeInterpersonal skillsCommunicationRelationship building2 - 3 years of support experienceAny IT related experienceExtensive experience in hardware, application, and software understandingDesired Experience & QualificationProcess drivenResilienceLearning potentialStrategic insightRelationship buildingPackage & RemunerationThis is a permanent role onsite.
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