It / Technical Support Specialist

Technical Support / IT Support Specialist - Legal Industry - Lynwood PretoriaReference: Cen000327-E-1Duties & ResponsibilitiesRequirements2 Years experience in similar positionWindows 10 / 11 ExperienceMS Office ExperienceWindows Active DirectoryAdvantageousNetworkingArcServeWindows Group PoliciesFortinet/FirewallOffice 365 AdminDegree or DiplomaTechnical Support DutiesManage, maintain, and repair IT systems. Responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.Technical Support ResponsibilitiesIdentifying hardware and software solutions.Troubleshooting technical issues.Diagnosing and repairing faults.Resolving network issues.Installing and configuring hardware and software.Speaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Talking customers through a series of actions to resolve a problem.Following up with clients to ensure the problem is resolved.Replacing or repairing the necessary parts.Supporting the roll-out of new applications.Providing support in the form of procedural documentation.Managing multiple cases at one time.Testing and evaluating new technologies.Package & RemunerationR 20000 - Monthly
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