It Technical Support

These jobs were popular with other job seekersThe main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. This is a 1st line support role.Key ResponsibilitiesProcess client requests and resolve incidents swiftlyEnsure hardware, desktop, network, app and connectivity functionalityCollaborate with third party service providers to resolve technical issuesFunctional network and infrastructure knowledgeNetwork and infrastructure maintenanceTicket closure resolved timeouslyOptimal BSC performanceClient satisfactionTechnical SkillsTechnical and product knowledge; hardware and softwareTechnical skills such as Office 365, Servicing certificates, knowledge of and experience with third party service provider products, network connection and -function knowledge.Interpersonal skillsCommunicationRelationship building2 - 3 years of support experienceAny IT related experienceExtensive experience in Hardware, Application and Software understandingDesired Experience & QualificationProcess drivenResilienceLearning potentialStrategic insightRelationship buildingPackage & Remuneration This is a Perm role onsite. HR Services, Recruitment & Selection These jobs were popular with other job seekers#J-18808-Ljbffr