Listing reference: 018459
Listing status: Online
Apply by: 12 November 2024
Position summary
Industry: IT & Internet
Job category: IT and Telecommunications
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
An opportunity has become available for a Technical Specialist III within the IT Infrastructure team, reporting into the Technical Team lead.
Job description
Purpose: Provide 3rd level support across the Clicks Group, ensuring a seamless service. Patch servers and endpoints, install software, and maintain IT systems as well as troubleshoot networks, servers and hardware.
Objectives:
Management System Microsoft Server OS & Application installation and support
OS, Server 2008, 2012, 2016, 2019, 2022
Hardware and software support
Troubleshooting technical issues and managing problems
Monitoring systems performance and taking corrective actions
Liaising with 3rd party service providers
Maintaining system and related business documentation
Patch Management
O365 management including license management.
Microsoft Exchange 2016/2019, support and troubleshooting
Maintain and support Microsoft System Centre Configuration Manager (SCCM), Patch management and package deployments
VMware Experience and Hyper-V platforms. Server deployments, template management SCVMM
Active Directory management and hardening
Minimum requirements
Essential Qualification:
Matric / Grade 12
Relevant Degree/Diploma in IT
Job-Related Experience:
Minimum 8 years IT Support experience
Active Directory experience
Microsoft Azure and Azure Virtual Desktop experience
MS Office 365 experience
VMware, Hyper-V and other Hypervisors experience
MS Windows 2012 Server 2016 Server, Server 2019 experience
MS Exchange Server 2016, including Hybrid experience
Microsoft Remote Desktop Services, management, 2012, 2016, 2019, 2022 experience
Storage and Backup Technology experience
Desirable:
PAAS, IAAS, PIM to name a few.
Linux, Kubinetics, RedHat Openshift experience required
A and N Certification
Microsoft Certification MCP/MCSA/MCSE/MCITP
Job related skills:
Strong problem solving and analytical skills
Sound structured programming and solid technical skills
Good communication and interpersonal skills
Good documentation skills
Must be dependable, use one's initiative;
Determination and drive; Team player;
Meticulous and logical thinker;
Ability to learn quickly and share knowledge
Ability to liaise with users at all levels
Essential Competencies:
Learning and Researching
Delivering Results & Meeting Customer Expectations
Adapting and Responding to Change
Coping with Pressures and Setbacks
Deciding and Initiating Action
Working with People
Presenting and Communicating Information
Analysing
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