POSITION PURPOSE
Responsible for providing IT training on the Broll online system and any other systems that Broll Property Management may use or acquire.
ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for providing effective training services and support for all users.Responsible for providing training on the Broll online system to users in the Company. Set-up training material and schedule and organize reports for management on training issues.System knowledge. Must have obtained an intimate knowledge (including a good understanding of generally accepted accounting principles and functions) of Broll property management system, Broll online system and any other system that Broll Property Group might use or acquire.User liaison. Liaise with users regularly to set-up training schedules and ascertain if any program problems are being experienced or if any further enhancements are required.Needs analysis. Liaise with users regularly and perform needs analysis for training requirements.Change management. Once enhancements/new developments have been made to Broll system, organize for relevant users to be notified and trained.User manuals. Once enhancements/new developments have been made to Broll system, ensure that help features and user manuals have been updated accordingly.Management reporting. Be able to produce reports for management on training issues. Be able to report to IT manager or internal audit on users not adhering to ISO procedures.Assumes responsibility for establishing and maintaining professional working relationships with clients, vendors, and outside contacts.Tracks and resolves problems promptly and effectively. Ensures optimal service.Ensures that deadlines are met.Obtains and conveys information as needed. Logs all problems including cause and resolution information.Promotes goodwill and a positive image of the Company.Assumes responsibility for establishing and maintaining effective working relationships with area staff, other departments, and management.Notifies all involved parties when tickets are opened and closed.Tracks and records resolutions of problems for future reference, training, and reporting.Cooperates in a team environment to promote strong customer assistance and learning.Works with different departments to assist in providing technical solutions as needed.Keeps management well informed of area activities and of any significant problems. Attends meetings as required.Maintains accurate and up-to-date reports.Assumes responsibility for related duties as required or assigned.Assist in installing correct software versions where needed by Broll online system.Ensures that work area is clean, secure, and well maintained.Performs miscellaneous projects as assigned.Updates technical skills as required.PERFORMANCE MEASUREMENTS Training workshops are completed effectively and timely in accordance with schedules.Training workshops succeed in imparting knowledge.Assigned tasks and functions are completed in accordance with established standards, policies, and procedures.Good working relations exist with users. Users' concerns are promptly addressed and problems effectively resolved.Required reports and documentation are complete and current.Management is appropriately informed of area activities and of any significant or recurring problems.Good working relations exist with Information Technology personnel.EDUCATION/CERTIFICATION:
Matric.
Training in computer hardware, software, and basic networking.
REQUIRED KNOWLEDGE:
Understanding of PC hardware.
Knowledge of program applications.
EXPERIENCE REQUIRED:
One or more years of related software and hardware experience.
SKILLS/ABILITIES:
Able to travel to Broll regions nationally and internationally.
Able to work well independently.
Good problem-solving skills.
Solid oral and written communications abilities. Be able to communicate effectively at all levels.
Ability to assist and train others.
Able to work under pressure.
Able to work after hours when necessary.
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