It Systems Engineer, East London

Applicants are required to meet the following criteria:

NQF Level 5 Degree / Diploma / Certificate relevant to IT
Training in MCSE and ITIL
5+ years IT support experience in a manufacturing environment
Strong communication skills and able to work under pressure
Project management ability
Good knowledge of - Networking: The TCP/ IP protocol and standards/ Capacity planning/ VLAN computer operating systems; Enterprise Resource Planning Systems; Email systems; Database systems; ITIL- Information system management best practices
The successful applicant would be responsible for, but not limited to:
Provide IT coordination, leadership and support to the plant / office and maximize cost reduction / avoidance opportunities using IT
Assist in delivering IT services for the network, server applications and software through a broad range of tasks
KPAs include
Cycle Time: Customer Support Ticket Resolution
Uptime: Server Environment
Uptime: Network Environment
Handle security breaches and major incidences

Salary: Negotiable