Crisis24 Solutions (PTY) LTD, Block A, The Terraces, Cape Town, South Africa, South Africa Req #11207 About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations.
Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.
At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape.
Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment.
Within our thriving environment, you'll discover abundant chances for both personal and career advancement.
Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels.
Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at Who We Are Looking For Prioritize tasks based on business impact and urgencyPlan, coordinate, multitask, and resolve problems effectivelyCommunicate clear objectives and action plansHandle sensitive information with confidentialityBe enthusiastic, results-oriented, and have strong communication skillsMaintain accuracy, attention to detail, and analytical abilityCoordinate with remote teams and managementPossess strong problem analysis and reporting skillsUphold high integrity and moral standardsWork well under pressure in a dynamic environment What You Will Work On Install and configure computer and mobile systems per GardaWorld IT policies (Hardware & OS)Provide technical support for servers, desktops, laptops, printers, mobile devices, Network equipment, computer peripherals, etcProvide Level 1 support for Microsoft products and business applicationsProcess and prioritize IT requests using the GW IT ticketing system to ensure minimum disruptionDiagnose and resolve hardware/software issues, often remotelyAnalyse tickets to identify trends and escalate calls as neededSupport training and maintenance of all computer systems used throughout GardaWorld.
This includes providing one on one user training when requestedPerform day-to-day network and active administrative dutiesManage user accounts, including new joiner inductionsAvailable on call for emergenciesMaintain IT documentation and asset inventoriesDeliver IT projects within project guidelines Who You Will Work With Team: IT Support team – MEAReporting to: Regional IT Support ManagerInternally: Main cooperation with the Regional IT Support Manager, all computer users at GardaWorld/Crisis24Externally: IT Consultants, IT Suppliers, Professional Associations, and Technology Stakeholders What You Will Bring Exposure and experience working with regional and/or global teamsDegree in IT or related field, from a recognized institutionAt least 6-8 years' experience in IT support roleOffice365/Intune/Autopilot experienceCertification in Servers, Networks, Hardware, ITILExperience with Cisco Meraki related network equipment and Amazon Web Services - Connect will be an added advantage Information SecurityProtect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment.
We are committed to a work environment that celebrates diversity.
We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.