It Support Technician Mr Price Group

We're hiring a new IT Support Tech to be a helping hand to our Mr Price Group head office users!Our Support team consist of passionate techies that have one main thing in common- their passion for great customer service and their epic troubleshooting skills!
Maintain the End User environment, ensuring device compliance and security Ensure first time resolution of all Incidents logged via the Service Desk within SLA Install software, operating systems and set up equipment for users Be proactive and innovative in the End User environment Identify trending issues and troubleshoot root causes of common or recurring problems Build relationships with users and provide excellent customer service A reliable personality that can not only support 300+ users comfortably but is also able to build great relationships IT Qualification OR MCSE/A+/N+ Certifications Being Apple Certified Support would be an advantage Valid driver's license and vehicle Able to do rotational after-hours standby Plus at least of 3 years' experience in a corporate IT environment with the below: Troubleshooting MS Windows and MAC iOS systems Image and provision end-user hardware Microsoft 365 product suite installations and support, including OneDrive, SharePoint and Teams Supporting a variety of security and business apps, .
anti-virus software, proxy services, device encryption software, etc Supporting IP telephony, video conferencing and AV systems Basic understanding of networking protocols