It Support Technician

RequirementsDiploma / NQF level 6 in ISO27001 - Information Security Management Systems Certification (ISMS) or relevant qualification3 + years of experience in IT User Support or relevant experienceExperience in IT User Support, Microsoft Azure, Microsoft 365 or relevant experience Microsoft Desktop Support Administrator CertificationMCSE - Cloud Platform and Infrastructure certificationITIL Practitioner certificationResponsibilities Provide effective technical support and problem resolution for all relevant IT services to end usersResponsible for end-to-end query resolution and continuous service improvementsResponsible for performing onsite and offsite hardware, software, and cloud solutions/platform updates and repairsResponsible for troubleshooting and repairs of computer systems and IT frameworks located throughout the organizationAdhere to the ITIL Service management process and update the IT Service Management application with the relevant progressProvide equipment set-up support for new joinersRepair and maintain system applications and ensure that the IT services are usable by the end usersAdhere to asset management policies and procedures in the handling of IT assetsCollaborate with IT teams for any troubleshooting and support on IT servicesProvide after-hours standby technical support on a rotational basis