About the Company:
Kapsch TrafficCom South Africa (Kapsch SA) is a global leader in intelligent transportation systems (ITS) and traffic management solutions. The company specializes in delivering advanced technologies and services that improve road safety, reduce congestion, and optimize traffic flow. With a strong presence in South Africa, Kapsch SA provides critical infrastructure solutions such as toll collection systems, traffic monitoring, and control systems.
Kapsch SA is committed to driving innovation in transportation and supporting national road systems. As a trusted partner to key organizations like SANRAL, Kapsch plays an essential role in enhancing South Africa's transportation infrastructure through advanced technology and data management.
About the End Client:
The South African National Roads Agency SOC Ltd (SANRAL) is a state-owned entity responsible for managing and maintaining South Africa's national road network. Established in 1998, SANRAL's core focus is to enhance the country's road infrastructure, fostering economic development and ensuring safer, more efficient transport.
SANRAL is at the forefront of integrating technology into traffic management, with its Data Centre in Midrand serving as a hub for the country's road infrastructure and traffic operations. Kapsch SA partners with SANRAL in supporting the management of national roads, providing vital data center operations and technical support.
Role Requirements: Windows Operating Systems: In-depth knowledge of Windows 10/11 installation, configuration, troubleshooting, and maintenanceHardware Diagnostics: Extensive experience diagnosing and resolving hardware issues across various devicesNetworking: Understanding of network protocols (TCP/IP, DNS, DHCP), Wi-Fi, VPNs, and basic network troubleshootingActive Directory: Advanced knowledge of Active Directory administration, including security best practices and group policy managementMicrosoft 365/Azure: Deep understanding of Microsoft 365 administration, Azure AD, Intune, and security featuresKey Responsibilities: Provide senior-level technical support for Windows operating systems, ensuring optimal performance and securityDiagnose and resolve hardware issues across a range of devices, ensuring minimum downtime for usersManage and troubleshoot network issues, including VPN connectivity and Wi-Fi configurationsAdminister and maintain Active Directory, implementing security measures and managing group policiesOversee Microsoft 365 and Azure environments, ensuring efficient operation and security complianceCollaborate with other IT teams to address complex technical challenges and implement improvementsIdeal Candidate: Strong technical background with significant experience in IT support rolesExcellent troubleshooting skills and a proactive approach to problem-solvingAbility to work independently and as part of a team, providing guidance to junior staff when neededExcellent communication skills, with a focus on providing exceptional customer serviceStrong organizational skills and the ability to manage multiple tasks efficiently
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