It Support & Helpdesk Technician

Johannesburg, South Africa | Posted on 08/01/2025
Founded in 1934, Browns is a family-owned jeweller that crafts the finest diamond jewellery in South Africa.
We focus on classic, timeless and sophisticated designs, making us an iconic brand with a rich heritage.

We pride ourselves on offering quintessentially South African designs, crafted by South Africans for South Africans and the rest of the World.


Job DescriptionAre you passionate about technology and love helping people solve their tech issues?
We're looking for a First-Line Technical Support Specialist with at least 3 years of experience in providing exceptional customer support.
This exciting role offers the opportunity to work directly with clients, troubleshoot hardware and software issues, and deliver top-tier service in person, over the phone, or via email.

What You'll Be Doing: Serve as the first point of contact for clients seeking technical assistance.Diagnose and resolve technical hardware and software issues.Provide onsite support to ensure seamless IT operations.Assist with setup, configuration, and troubleshooting of systems.Maintain accurate records of client interactions and issue resolutions.Collaborate with the IT team to escalate complex issues when needed.Requirements3 years of experience in first-line technical support.Strong troubleshooting skills with a deep understanding of common technical issues.Proficiency in providing support via phone, email, and onsite.A+ Certification (preferred, but not mandatory depending on experience).Excellent communication skills, with a customer-focused attitude.
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