Our client is seeking a highly motivated and skilled IT Support Engineer to join their team.
The ideal candidate will be proficient in Microsoft 365, with a strong understanding of hardware and networking fundamentals, backed by A+ and N+ certifications.
The role involves providing end-user support, maintaining IT systems, and troubleshooting a variety of technical issues to ensure seamless operations.Key Responsibilities:Technical Support:Provide first and second-line support to users for hardware, software, and network-related issues.Troubleshoot and resolve issues with Microsoft 365 applications, including Teams, SharePoint, Outlook, and OneDrive.Assist in managing device setup, configuration, and maintenance for desktops, laptops, and mobile devices.System Administration:Manage user accounts and permissions in Microsoft 365 and Active Directory.Monitor and maintain system performance and network connectivity.Ensure software updates, patches, and antivirus solutions are deployed timely.Hardware and Networking:Install, configure, and maintain hardware, including printers, routers, and switches.Perform basic network troubleshooting to resolve connectivity issues.Assist in setting up and maintaining wired and wireless networks.Documentation and Training:Maintain accurate records of IT assets, incidents, and resolutions.Create and update user guides or knowledge base articles.Conduct user training sessions for Microsoft 365 tools and IT best practices.Security and Compliance:Ensure adherence to IT security policies and procedures.Assist with implementing cybersecurity measures and responding to potential threats.Required Qualifications:CompTIA A+ Certification (or equivalent).CompTIA Network+ Certification (or equivalent).Proven experience with Microsoft 365, including administration and troubleshooting.Strong understanding of networking concepts, including TCP/IP, DNS, and DHCP.Knowledge of Windows operating systems.Preferred Qualifications:Microsoft certifications, such as Microsoft 365 Fundamentals or Associate-level certifications (e.g., Modern Desktop Administrator).Experience with IT ticketing systems (e.g., ServiceNow, Jira).Familiarity with Azure AD and basic PowerShell scripting.Skills and Competencies:Excellent problem-solving and analytical skills.Strong verbal and written communication abilities.High level of organization and attention to detail.Ability to work independently and within a team.