Our client is seeking a highly motivated and skilled IT Support Engineer to join their team.
The ideal candidate will be proficient in Microsoft 365, with a strong understanding of hardware and networking fundamentals, backed by A+ and N+ certifications.
The role involves providing end-user support, maintaining IT systems, and troubleshooting a variety of technical issues to ensure seamless operations.
Key Responsibilities: Technical Support : Provide first and second-line support to users for hardware, software, and network-related issues.
Troubleshoot and resolve issues with Microsoft 365 applications, including Teams, SharePoint, Outlook, and OneDrive.
Assist in managing device setup, configuration, and maintenance for desktops, laptops, and mobile devices.
System Administration : Manage user accounts and permissions in Microsoft 365 and Active Directory.
Monitor and maintain system performance and network connectivity.
Ensure software updates, patches, and antivirus solutions are deployed timely.
Hardware and Networking : Install, configure, and maintain hardware, including printers, routers, and switches.
Perform basic network troubleshooting to resolve connectivity issues.
Assist in setting up and maintaining wired and wireless networks.
Documentation and Training : Maintain accurate records of IT assets, incidents, and resolutions.
Create and update user guides or knowledge base articles.
Conduct user training sessions for Microsoft 365 tools and IT best practices.
Security and Compliance : Ensure adherence to IT security policies and procedures.
Assist with implementing cybersecurity measures and responding to potential threats.
Required Qualifications: CompTIA A+ Certification (or equivalent).
CompTIA Network+ Certification (or equivalent).
Proven experience with Microsoft 365, including administration and troubleshooting.
Strong understanding of networking concepts, including TCP/IP, DNS, and DHCP.
Knowledge of Windows operating systems.
Preferred Qualifications: Microsoft certifications, such as Microsoft 365 Fundamentals or Associate-level certifications (e.g., Modern Desktop Administrator).
Experience with IT ticketing systems (e.g., ServiceNow, Jira).
Familiarity with Azure AD and basic PowerShell scripting.
Skills and Competencies: Excellent problem-solving and analytical skills.
Strong verbal and written communication abilities.
High level of organization and attention to detail.
Ability to work independently and within a team.