IT Support Engineer (JB4842)Remote for applicants living in South AfricaR18,000 - R24,000 per month, CTCPermanentJoin a fast-growing digital transformation and managed solutions company that delivers a full range of services to UK clients.
Our offerings include on-premises, hybrid, and cloud hosting, Azure migration services, Microsoft product development, application support, voice solutions, data management, and hardware sales and maintenance.As a 1st Line IT Support Engineer, you will be the first point of contact for customers, providing expert technical support across a wide variety of IT issues.
Your role will be crucial in ensuring the smooth operation of our clients' technical environments.Benefits include 20 days of leave, opportunity for training and career development and room for growth within the companyMinimum Requirements:Previous experience in a Managed Services Provider (MSP) environmentProven remote work experience with UK clients (preferred)Proficiency in:Microsoft Windows Server (2012, 2016, 2019)Office 365 and related add-ons (OneDrive, Teams)Troubleshooting in:AzureHyper-V/VMwareIntune/MDMExchangeSQL ServerSharePointStorage (SANs & NAS)AntivirusFirewall fundamentals (WatchGuard, SonicWall)Networking fundamentals (VLANs, managed switching)Strong hardware and software troubleshooting skillsKey Responsibilities:Log and track all customer issues in the helpdesk system, ensuring regular progress updates are provided.Take ownership of assigned incidents, managing them through to resolution.Escalate technical or operational issues on service tickets efficiently.Research and propose technical solutions or problem resolutions.Apply a 'hands-on' problem-solving approach, working within strict SLA timeframes.Provide on-site customer support when required.Deliver exceptional customer service, striving to exceed expectations.Working Hours:Monday to Friday, 37.5 hours per weekShift options: 08:00 - 16:00 (UK) or 10:00 - 18:00 (UK)Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.Kontak Recruitment Disclaimer:Equal opportunity: All backgrounds are welcomed, with no bias.
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