It Support Engineer

The Window is based in Cape Town, we specialise in IT-managed services and are looking to expand our IT support team. We are a close-knit team with great values and a love for customer satisfaction.We are looking for ideal candidates who want to develop their skills and personal growth. We will provide you with all the tools to develop yourself and future growth. You will get to work with customers from a variety of industries, so your people skills are most important to us.Positions available:Tier 2 Support Technician, skilled in-depth IT supportTier 3 Support Technician, certified and highly skilledDetailed responsibilities:Making sure the customer's computers are running smoothly.Analysing the customer's cyber security environment.Installing new hardware (servers, workstations and peripherals).Provide remote and onsite support for customers' computer systems.Setting up user accounts, permissions and passwords (Office 365 and Active Directory).Domain and email hosting support.Planning future improvements/suggesting IT solutions to business problems.Qualifications and skills:You must already be based in Cape Town.Experience in Active Directory, user administration (setup and maintaining accounts).Experience in Office 365 and MS Office suite.Experience managing Windows Servers.Experience with VOIP is an advantage.Microsoft Certifications (highly advantageous).Acronis certification is advantageous but we provide full training on the Acronis Cyber Security products and services.Own transport is essential; you will need to get out to see customers from time to time.If you feel you will be a good fit, send us your CV.
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