As an ICT Support Engineer, you will ensure the smooth functioning of RoomRaccoon's ICT systems. Your technical expertise and interpersonal skills will be pivotal in providing top-notch technical support, addressing user concerns, and enhancing the infrastructure. With your passion for technology and excellent communication skills, you will excel in this role and contribute to RoomRaccoon's growth.TasksTroubleshoot technical issues and solve problems quickly to ensure business operations run smoothlyInstall & update all new technology for the company including software, hardware and other systems used internally and externally as and when neededAlways seeking out better systemsOnboarding: Administer new user accounts and manage access to ensure our Raccoons have everything they need to work efficientlyTrain users to work with new computer hardware or software and on cybersecuritySet up or repair computer equipment and related devicesMake data easily accessible to those who need itDocument changes, revisions and problems (air table)Provide other team members and managers with information related to IT mattersRunning security checks on all of our systems to ensure we are protected from cybersecurity threatsManage VOIP technology (3CX) Globally Cable management Asset management Mobile Device Management experience Regular meetings with the CEO & Head of Operations OpsRequirementsLanguage requirements:EnglishExperience:A bachelor's degree in computer science, information technology, or similar5+ years of experience as an IT SpecialistExtensive experience managing and configuring 3CXExceptional ability to provide technical support and resolve queriesIn-depth knowledge of computer hardware, software, servers and networksAbility to determine IT needs and train end-usersProficiency in IT helpdesk software (fresh desk)Experience in documenting processes and monitoring performance metricsAdvanced knowledge of database maintenance and system securityAbility to work in an unstructured environment with your finger on the pulseKeep up with technical innovation and trends in IT supportSkills/Attributes:Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internallyTechnical proficiency in working on different systems (training will be provided)Exceptional interpersonal and communication skillsInitiative with a results-driven approachAnalyticalCuriousTeam playerTrustworthyBenefitsLoyalty Programme (Equity)Training & Development:Formal trainingAnnual hotel experienceEmployee Referral CampaignFriday Drinks & Lunches for in-house RaccoonsQuarterly Office MassagesBirthday LunchThis is what you tell people at partiesI am working at an international super-fast-growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 110+ heads is working from at least 4 offices around the world!"It's an exciting time to join RoomRaccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping RoomRaccoon with its mission of becoming the world's number one hotel management system." - Tijmen van Dijl (CEO & Co-Founder)#J-18808-Ljbffr
