Objective
Under the director of the Finance Manager and within the limited of Proactive Hospitality Solutions policies and procedures, the IT Support Consultant will play an important role in maintaining ALL company equipment and systems.
The IT support Consultant position will be focused on providing ALL Proactive companies with a cohesive IT infrastructure.
Main Responsibilities
Managing IT inventory and maintaining the Company's asset listProvide IT support to all company employees in office and remote.Create and maintain IT documentationConducting health checks on all company equipment and raise any potential failures to the Finance ManagerAccountable for on-boarding all new staff members ensuring they have access to all relevant programs and drives:MyGlueOffice 365 set-upEuphoria Telephone applicationMonday.comAntivirusResponsible for maintaining and updating the technical Monday.com board ensuring clear communication with ongoing projects.Recommend improvements for the organization's IT systemPrepare incident reports for all accidental damage to company equipment, which will be submitted to the insurance companyBuild and maintain relationships with fellow IT support companiesResearch and prepare purchase orders for any new equipment that is requiredMaintaining knowledge of IT support, help desk procedures, products, and services.Maintaining IT documentation and user management in systems/tools
Experience
2-5 years of experience in IT support/administrationProficient in WindowsExperience with cloud or in-house services/systems administrationExcellent communication skills, positive attitude, and ability to work effectively in a team
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