It Support And Installations Technician

Key Responsibilities: System Maintenance: Perform general server maintenance, manage log files, and ensure system backups and synchronization. General Support: Address customer inquiries via email, Skype, and other platforms; troubleshoot and resolve issues; manage tickets using systems like Jira and Smart Sheets. Technical Support: Diagnose and resolve performance and network issues; document system changes; manage server usage and data backup. Stakeholder Engagement: Communicate effectively with clients and internal teams, manage relationships, and provide recommendations for service improvements. Essential Skills and Qualifications: Education: Matric, with a Bachelors Degree in IT or related field preferred. Certifications: A/N, MCITP, Microsoft/CompTIA certifications advantageous. Experience: 5 years in technical support/helpdesk; experience with virtual sports gaming/betting and cloud technologies a plus. Technical Skills: Proficiency in desktop support, network infrastructures, software installation, and web-based products. Don't miss this opportunity and apply today.