It Software Support Officer - Paarl, Ct

SOFTWARE SUPPORT OFFICER – PAARL, CAPE TOWN   The Software Support Officer will be responsible for providing technical support and guidance to clients in the agricultural  industry utilizing our cloud-based software solutions.
This role involves troubleshooting, client education, and ensuring optimal use of our software for agricultural management.
Key Responsibilities: Client Support: Provide timely and effective technical support to clients via phone, email, or chat.
Troubleshoot issues related to software functionality, data integration, and system performance.
Training and Education: Conduct webinars, create instructional materials, and offer one-on-one training sessions to educate clients on software features and best practices.
Issue Resolution: Collaborate with the development team to address software bugs and user experience issues.
Follow-up with clients to ensure their concerns are resolved.
Feedback Collection: Gather client feedback to understand their needs and challenges.
Contribute insights to the development team for software enhancements.
Documentation: Maintain detailed records of client interactions, issues, and resolutions.
Update FAQs and support documentation.
Product Knowledge: Stay up to date with the latest features of the software and the evolving needs of the Agricultural industry.
Required Skills and Qualifications: 1-3 years of experience in technical support, preferably with cloud-based software.
Strong understanding of the agricultural industry and its technological needs - Advantageous Excellent problem-solving and communication skills.
Ability to explain technical concepts to a non-technical audience.
Familiarity with CRM systems, helpdesk software, and remote support tools.
Desirable Skills: Experience with data analysis and reporting tools.
Fluency in English and 2 or more Languages is a plus.
Work Environment and Conditions: This position requires working at the office during office hours