It Services Administrator

Job title : IT Services Administrator
Job Location : Gauteng, Johannesburg

Deadline : December 18, 2024

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Key Responsibilities Asset Management: Maintain an accurate inventory of IT assets. Track asset lifecycle from procurement to disposal.
Document Management: Organize and maintain IT documentation, including policies, process, and procedures. Ensure documentation is accessible and up to date.
Financial Administration: Process purchase orders (POs), invoices, and requisitions. Manage supplier relationships and contracts. Handle customer billings for PHS and Cloud ERP environments. Resolve billing queries efficiently.
Incident, Change, and Problem Management: Manage and resolve IT incidents, changes, and problems. Ensure adherence to ITIL best practices.
Reporting and Daily Ticket Management: Generate and analyse IT service reports. Manage daily IT support tickets, ensuring timely resolution.
ISO27001 Compliance: Support initiatives to maintain and improve ISO27001 compliance. Conduct regular audits and assessments. 
Skills, Knowledge and Expertise Qualifications and Experience: Senior Certificate or NQF4 equivalent 3+ years of work experience 
Knowledge: Knowledge of SharePoint. Knowledge of ITIL and ISO27001 is beneficial Knowledge of SYSPRO ERP is beneficial.

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