It Service Engineer (Network Operations Centre)

We are looking for an experienced IT Service Centre Engineer to be based in the Network Operations Centre of our client in Port Elizabeth.Requirements:Minimum 2 - 4 years' experience in IT service center environmentIT Qualification is essential.Driver's License is essential.Matric Qualification is essential.Working knowledge and experience in Microsoft environment (Azure) and cloud Services.Working experience and knowledge with Sharepoint and One-DriveWorking knowledge with MS-Office365, MS-Active Directory, MS-Windows Server, and MS-Exchange Server.Experience with troubleshooting and providing support required in network / data centre / systems / storage & Security administration and monitoring Services within a medium ICT organization.Working knowledge within the supported technical domain (i.e.
Network, Data Center, Telephony, Exchange, Storage, Cloud, Backup etc.
)Duties:Monitor client infrastructure and solutionsIdentify problems and errors prior to or when they occurInvestigate and support first line incidents and break downsProvide telephonic and remote support to clients when requiredExecute maintenance activities including patching and configuration changesReport and escalate incidents where necessaryEnsure the efficient and comprehensive resolutions of incidents and requests