It Service Delivery Manager

Technical Skills:Good understanding of Networking, Systems, Voice and Business applicationsAn Industry recognized certification like ITIL / ITS< os an advantageUnderstanding of Project Management MethodologyITIL Framework / knowledge (Incident Management, Problem Management, Change Management, Service management)Process Specific Skills:Ability to interface and communicate at all levels within the company and client organizationsUnderstanding of Enterprise, Business Process, Service Delivery is vitalWorking knowledge of MS Office Suite and MS Projects as well as VisioSoft Skills:Good presentation and interpersonal skillsExcellent problem solving skills in a cross functional environmentClient stakeholder managementStrong verbal and written communication skillsStrong customer service orientation ability to connect with global customers and work with Global teamsGood Listening and consultative skillsEducation & Experience Graduate - B.Degree or B.Tech degree Industry recognized certifications like ITIL / ITSM PMPMinimum 8-12 years' experience in managing IT service delivery of BPO large client relations +- 800 seatsWillingness to work in a 24 / 7 environment and must be willing to work various shifts - discussed in interview