It Service Delivery Manager

Technical Skills: Good understanding of Networking, Systems, Voice and Business applications An Industry recognized certification like ITIL / ITS Understanding of Project Management Methodology ITIL Framework / knowledge (Incident Management, Problem Management, Change Management, Service management) Process Specific Skills: Ability to interface and communicate at all levels within the company and client organizations Understanding of Enterprise, Business Process, Service Delivery is vital Working knowledge of MS Office Suite and MS Projects as well as Visio Soft Skills: Good presentation and interpersonal skills Excellent problem solving skills in a cross functional environment Client stakeholder management Strong verbal and written communication skills Strong customer service orientation ability to connect with global customers and work with Global teams Good Listening and consultative skills Education & Experience Graduate - B.Degree or B.Tech degree Industry recognized certifications like ITIL / ITSM PMP Minimum 8-12 years' experience in managing IT service delivery of BPO large client relations - 800 seats Willingness to work in a 24 / 7 environment and must be willing to work various shifts - discussed in interview