It Service Delivery Manager - Clients/Vendors/Stakeholders

Minimum requirements: Graduate, Preference for B.E. / B. Tech with industry-recognized certifications like ITIL/ ITSM, PMPITIL Certification essentialMust be able to work in a 24/7 environment - 14:00 - 23:00 and 15:00 - 24:00IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholdersParticipate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholdersResponsible for identifying, implementing and reviewing service improvement initiativesDriving Effectiveness of Compliance & Information Security as part of Service Delivery of client processConsultant: Debbie Watkyns - Dante Personnel Cape Town