It Service Delivery Head

Job Description
To manage and control resources to provide efficient and cost-effective information systems delivery service to the business.

Drive business profitability in the context of cost management through Information system delivery technology solutions and IT Service strategy.
Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
Manage IT Service Level Agreements by ensuring cost saving against Investment of delivery return.
Develop an IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service by developing an IT Service Model.
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members by providing input to business requirements.
Ensure that client queries are dealt with proactively and accurately.

Job Details
Application Closing Date: 04/10/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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