REQ 135413- Keabetswe ModiseClosing date: 22 August 2024Group TechnologyIt OperationsManage ManagersPositionIT Senior ManagerJob PurposeTo build management foundation and deliver operational excellence and productivity. To manage technology discipline managers in support of stated objectives.Job ResponsibilitiesCreate a simplified low cost IT operating platform.Manage resources in executing and achieving business strategy and associated metrics.Optimise value add through identifying and managing risks arising from own department.Support standardised delivery processes.Improve delivery capabilities and capacity.Improve productivity and smooth day-to-day operations.Make quality and timeous decisions through solving problems, correcting actions and by improving team results.Deliver best practice services, and meet and exceed client expectations in support of strengthened business IT collaboration.Monitor and manage client, service providers, partners and other stakeholder expectations.Support improved delivery capabilities.Ensure integrity in actions through building trust and respect by department members, direct reports and managers.Ensure communication and building relationships networks upwards, downwards, sideways and outwards.Ensure proper financing of the function.Ensure that planned projects and deliverables for the year are achieved within planned budget.Deliver services to stakeholders by meeting and exceeding client expectations and Nedbank standards. Improving time to market.Provide agreed information, resources, professional advice and strategic contribution, within agreed time frame and budget, to acceptable standard, in support of improving time to market.Ensure transformational targets are met.Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Stay abreast of developments in field of expertise, ensuring personal and professional growth.Ensure issues raised in culture survey are addressed and results are improved.Deliver a world-class service by ensuring a client-centric culture.Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps.Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy.Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements and ensuring a clear vision.Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.Maintain a high performing team by identifying a talent pool through conducting career conversations and using the talent grid principles and developing talent retention programmes.Build depth of skills and knowledge in the team of managers by sharing knowledge and insight.Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices. Improve productivity and reduce costs.Minimum Experience Level15+ years IT Operations Experience and 10-12 years Job RelevantProven experience and knowledge of quality assurance principles, frameworks standards and methods.Proven experience of Behaviour Driven Development (BDD) methodology (shifting left).Proven experience of test engineering principles, frameworks, tools, standards and methods.Proven experience of Agile and SAFe operating models.Possess strong enterprise leadership skills.Possess strong stakeholder management and communication skills.Essential Qualifications - NQF LevelAdvanced Diplomas/National 1st DegreesMatric / Grade 12 / National Senior CertificatePreferred QualificationRole Relevant Tertiary QualificationEssential CertificationsRelevant Information Technology CertificationTechnical / Professional KnowledgeGovernance, Risk and ControlsOrganisational behaviour theoryPrinciples of project managementRelevant regulatory knowledgeStrategic planningTalent managementBusiness writing skillsManagement information and reporting principles, tools and mechanismsClient Service Management
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