It Senior Analyst

Requirements: 10 years work experience in IT Lead, Technical Support, Desktop Support Engineer, or similar role in an Enterprise environment BS degree in Information Technology, Computer Science or relevant field English Fluency both written and verbal Ability to diagnose and troubleshoot technical issues Microsoft certification in (MCSE), (MOS), Linux, Cisco or similar technologies. General networking TCP/IP, DHCP, DNS (CCNA certified is preferred) Experience supporting a manufacturing or industrial environment would be a distinct advantage Responsibilities: Install and configure computer hardware operating systems and applications Monitor and maintain computer systems and networks Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues Troubleshoot system and network problems, diagnosing and solving hardware or software faults Replace parts as required Provide support, including procedural documentation and relevant reports Follow diagrams and written instructions to repair a fault or set up a system Support the roll-out of new applications Set up new users' accounts and profiles and deal with password issues Respond within agreed time limits to call-outs Work continuously on a task until completion (or referral to third parties, if appropriate) Following standard procedures for proper escalation of unresolved issues to the appropriate teams Provide prompt and accurate feedback to customers Ensure all issues are properly logged Prioritize and manage many open cases at one time Rapidly establish a good working relationship with customers