It Product Co-Ordinator

The purpose of this position is to assist the Customer Success Manager and broader team, in a variety of IT products, development and operational areas. Functions: Product Training, Onboarding & Retention and Digital Adoption Platform Content Creation Conduct training sessions to groups and individuals across multiple IT products and platforms Create Training Material, Outlines, Process Flows and Documentation Assist with workflows, walkthroughs, Smart Tips, video creation, Data analytics, Reporting and end user assistance through a Digital Adoption Platform Communicate with end users post-training to effectiveness of training and improvements needed Work with technical team to broadcast training materials to end users Assess knowledge of trainees' post training Provide status, progress and results reporting Use strong communication skills including excellent active listening skills Onboard new clients and users Support the company commercial team in surveying user experiences and relaying to the IT product leadership team IT Product Organisation/Coordination Keep accurate record and reporting of IT product usage, demo's, onboarding, release notes, training sessions, development requests and interactions with stakeholders using Company tools and systems Assist in data quality initiatives within the Company Partner with the IT product development teams to drive system development, adoption and meeting business requirements Requirements: Experience in administration Experience in project management principles Intermediate report writing skills Advanced level of knowledge in Microsoft Word, PowerPoint and Excel Experience in the freight forwarding industry (Advantageous) Basic graphic design skills (Advantageous) Experience in working with Digital Adoption Platforms (Advantageous). Relevant Diploma in IT, Business Management and Administration, Project Management or Software Development Computer skills including Microsoft Office suite, Excel and general knowledge of software development Good analytical skills Good written and verbal skills Detail oriented, able to multitask and meet deadlines Self-motivated, able to work in a team and independently Please consider your application unsuccessful if you have not received a response within two weeks of applying.