Temporary IT Operations Manager positionOperationsYour BCom Degree/BSc/or relevant qualification together with five or more years' experience in IT management as well as MS365 and MS Azure Knowledge and Experience will enable you to: Manage day to day functions of Group ITHandle all day-to-day issues that arise and escalate to service providers or GITO where appropriateManage IT Systems Administrator, MS365 Administrator and Infrastructure & Support teamStandardise procedures to improve efficiency of subordinates and other human resourcesIdentify problematic areas and implement strategic solutions in timeAnalyse business requirements by partnering with key stakeholders across the organisation to develop solutions for IT needsCreate workshops and training programmes for all staffEnsure hardware and software assets are appropriately managedManage the procurement process together with the IT Administrative OfficerSupportManage ticket allocation, support escalations and ensure timeous resolutionSet SLA's with business units and ensure turnaround times are within agreed SLA'sEnsure department is appropriately staffed at all times and plan capacityConduct regular feedback sessions with Business Units to ensure service expectations are met. Provide summary report back to GITO.InfrastructureEnsure systems are properly administered according to agreed standards and proceduresMonitor performance of information technology systems to determine cost and productivity levels, and make recommendations for improving the IT infrastructureOrganise and establishing deadlines for major IT projects such system updates, migrations, upgrades, and outagesHelp define IT infrastructure strategy, architecture, and processesService ProvidersManage SLA's of service providers and ensure on-time deliveryHandle and resolve complaintsManage Service provider support functions and ensure support is effectiveReportingProvide routine system operations reports and recommendations to GITOAll other reports to GITO or Business Unit Managers as may be requested from time to time.Contribute relevant articles to Group IT newslettersSecurity Maintenance of secure IT EnvironmentEnsure security of data, network access and backup systemsManage compliance score in Microsoft Compliance Centre, together with Group Compliance Officer.Manage secure score in Defender for Cloud and MS365 Defender.Ensure appropriate security policies and procedures are implemented, maintained/updated and enforced.Conduct research and provide recommendations to GITO to ensure security is maintained or improved.Manage service provider/partner with regard to the maintenance of the security environmentSchedule and organise penetration testing, red/blue team exercises and disaster recovery plan tests.Ensure accurate recording of results and reports to GITO.Budget And Financial Controls Assist with compiling budgets as requiredObtain management approval and sign-off before implementationLiaise with finance to ensure adherence to financial frameworkStrict monitoring and control of budgets and costs of all service providers, internal functions and support servicesReport back on actual vs budgeted costsRegular feedback on financial performance as agreed from time to timeHrPerform all performance evaluations of subordinatesIdentify needs for recruiting, training & coaching of employees and communicate job expectations and provide input to GITOImplement agreed personal development plans and ensure regular training and skills development takes place.
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