IT Operations Manager Opportunity! Join M&G's IT (Information Technology) Team where you will be responsible for managing and maintaining the IT operations function for a rapidly evolving company. The IT Operations Manager will under general direction manage team members within the IT Operations Team and is responsible for managing M&G's IT systems and IT operational activities.
Key ResponsibilitiesIncludes but not limited to the following:
Ensures reliable day-to-day operations of technology infrastructure and application landscape, including data centre (on-prem, cloud and hybrid), networks, servers, endpoints, operational/client facing applications and services; troubleshoot and remediate issues that arise.Partner with M&G's Information Security team to implement and operationalize security controls.Input into annual IT budgets, review monthly spend and procure IT equipment and professional services in accordance with M&G's Procurement and Contracting Policy.Manage IT vendors, contracts and service level agreements.Identify and manage operational risks within the department.Align all operational activities to the M&G Group Governance Framework.Responsible for managing the Application Support and Infrastructure teams.Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and methods.Responsible for the overall management of all the functions within the IT operations environment.Prepares and reviews service levels and KPI reports against defined metrics.Benchmarks, analyse, reports and makes recommendations for the improvement and capacity planning of the IT infrastructure and applications landscape.Manages the lifecycle of IT Infrastructure and application components from their investigative and implementation stages through to their decommissioning stages.Designs, implements, supports, updates and tests disaster recovery and business continuity plans.Attributes Qualifications, Skills & ExperienceBachelor's or higher qualification in Computer Science or equivalent.7+ years IT Infrastructure, IT Management, or IT Business Operations experience for an Asset Manager.Experience in building relationships and working with a geographically dispersed third party vendors, including local and offshore entities.Experience in managing and monitoring cloud and SaaS platforms.Strong technical knowledge of network and server operating systems.Strong planning and resourcing skills.Agile and Scrum leadership.Strong technical troubleshooting skills.Ability to multitask and prioritize tasks.Ability to communicate information to a non-technical audience.Contract typePermanent
LocationCape Town
Published Date2024-06-11
Application Deadline2024-09-30
We're focused on investment excellence.M&G Investments is a global asset manager with operations in 28 countries, over 5.5 million retail clients and R8 trillion in assets under management and administration. We are also one of South Africa's top 10 asset managers, with over R310 billion in assets under management. For over 30 years we have built up an admirable local track record for delivering consistently strong performance over time. Our aim is to help our clients achieve their financial goals, whether investing towards their first house, their children's education, or making sure that they have enough funds to retire comfortably. We work closely with experts across M&G plc's worldwide operations to bring clients access to the latest technology, investment ideas and research. We incorporate sustainable thinking in everything we do, from the way we run our business to the impact we have on the planet and our communities.
To help us achieve our vision, we're looking for exceptional people who live our values of care and integrity and who can inspire others, embrace change, deliver results and keep it simple. We're looking for people who will enjoy the challenge of working in an ambitious business that's set on transforming the industry.
We are building a diverse and inclusive environment where everyone can thrive. In order to meet the objectives set in our Employment Equity plan, preference may be given to suitably qualified candidates from designated groups.
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