Information Technology
Location
Durban, South Africa
Language
English
Job Advert
Are you driven by excellence, meticulous in your work, and proud of your dedication? If your answer is "yes," then a IT Operations Manager Associate role at Concentrix is your next career move. With your significant experience of managing technical support services, you will take responsibility for managing SSC support and delivery to support business objectives. Show us your strong leadership and teamwork experience with the ability to influence, challenge and contribute to the efficiency of the ways of work in a dynamic environment. Apply today! What you'll be doing
Leading, motivating and inspiring In Country IT SSC Teams to deliver a robust and fit for purpose and efficient service to the Webhelp Group and UK Region
Collaborating with the other Global/Regional IT Teams, designing and delivering the strategy for all areas within SSC Support adding value to business
Liaising with IT Leaders in different regions to provide efficient SSC support in key areas such Service Desk, Telephony, Network and Security though understanding the objectives and executing plans to deliver to achieve the required SLAs
Providing expertise enabling the use of effective IT Services through supporting continuous IT Governance
Aligning SSC support functions to a global standard operating model identifying areas for efficiency and automation
Ensuring that all activity in IT SSC Support positively contributes to business objectives and are effectively deployed, and adding value for all regions
Working in partnership with other functions, peers and management across the Webhelp Group to ensure shared best practice, delivery and implementation of all SSC services
What you'll need
Minimum 12 years' IT experience in technical support services
At least 5 years' experience managing IT teams
Experience working with Microsoft technologies, shaping and formulating IT operational and SSC strategic plans
Demonstrable experience of senior stakeholder management
Ability to influence, motivate and engage through clear and articulate communication.
Strong communication, relationship building and problem-solving skills with good attention to detail
Ability to work in a fast-paced environment and juggle a varied workload without losing sight of priorities
Good understanding of data manipulation, aggregation, and presentation techniques
Team player with the ability to contribute and challenge yourself and the team
Knowledge of project management methodologies (Agile) and best practices
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with the South African law, only applicants who are legally authorised to work in SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
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